Polyguard Support

At Polyguard, we are committed to providing exceptional support to our customers. We strive to address and resolve any issues reported to us via email with a best-faith effort during our normal business hours.

Normal Business Hours:
Monday to Friday: 9:00 AM - 5:00 PM (Pacific Time)

Support Guidelines:

• Acknowledgment: We will acknowledge receipt of your email within 2 hours during normal business hours.
• Initial Response: Our support team will review your issue and respond with an initial assessment or request for further information within 4 hours of acknowledging your email.
• Resolution Effort: We will make our best-faith effort to resolve your issue as promptly as possible. Complex issues may require additional time for thorough investigation and resolution.
• Communication: We will keep you informed of the progress of your issue and provide regular updates until it is resolved.
• Escalation: If your issue requires escalation, it will be promptly directed to the appropriate team member or department to ensure a timely resolution. Our goal is to provide you with efficient and effective support to ensure your satisfaction with our products and services.